Customer Service

To maintain excellence throughout your production cycle, our Customer Service provides access to spare parts and a highly trained team ready to respond to any worldwide requests.

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CUSTOMER SERVICE Have a question or need assistance?
Our expert team is ready to help—contact us now!
Give us a call

Worldwide: +39 030 67 29 350
Whatsapp: +39 349 184 80 01

USA: +1 813-664-8884
Toll Free: 833.611.3676

Germany: +49 2324/3 8793 50

Write to us

Worldwide: service@faccin.com

USA: service@faccinusa.com

Germany: service@faccin-gmbh.de

Join our RSM Portal

Join for quick service request (QSR) documentation machine history

Our services
To keep this vital level of care during your production cycle, our Customer Service for the 3 brands—Faccin, Roundo, and Boldrini—guarantees not only the availability of spare parts but also a highly trained team capable of quickly responding and resolving any request received from all over the world with absolute professionalism and understanding of your needs. Your business deserves the best support.
Accessories

Our solutions are customized to fit your production scale precisely.

We offer an extensive selection of accessories for all Faccin, Roundo, and Boldrini machinery:

  • accessories for plate rolls
  • accessories for angle rolls
  • accessories and tools for head manufacturing lines
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Easy Integration Solutions

Our machines are equipped to accommodate hydraulic and electric add-on axes with minimal adjustments.

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Safety Devices Upgrade and Integration

We prioritize safety and functionality to ensure a successful outcome.
Our highly skilled Technical Office thoroughly assesses the potential risks associated with the operation and meticulously plans a layout perfectly aligned with your specific needs.

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Immediate Corrective Assistance

Efficiently arranged on-site services to address your needs promptly.
Keep a ready supply of spare parts to ensure immediate resolutions, minimizing any disruptions. Provide alternative part options for outdated commercial components, catering to your requirements.

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Remote Service Management (RSM)

Immediate Assistance at Hand.
With our advanced Remote Service Management (RSM), issues and malfunctions can be promptly troubleshooted and resolved, ensuring minimal costs and zero downtime.
The RSM is built on three core principles:

  • Highly skilled technicians can remotely address and resolve issues or malfunctions.
  • No reliance on third-party devices is required.
  • Use of customer’s internet connection without any technological limitations.
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Maintenance Contracts

Enhance your performance and efficiency with a comprehensive efficiency maintenance contract:

  • Ensured seamless operations.
  • Guaranteed optimal performance at all times.
  • Extended lifespan machine.

Select from our IRON, STEEL, or TITANIUM package options.

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